Hotel Exclusive
Hotel in 71 000 Sarajevo, Bosnia & Herzegovina
What Arab guests said
What guests love
Arab guests appreciated the good reception and friendly service from the staff, noting their helpfulness. The hotel's convenient location and available parking were also highlighted positively.
- Staff were consistently praised for being very helpful and welcoming.
- The hotel's location was found to be very suitable and convenient.
- Ample parking facilities were available for guests.
- Some visitors found the breakfast to be good or enjoyable.
Areas to improve
Some Arab guests encountered issues with cleanliness and maintenance, describing facilities as old and untidy, alongside problems with unpleasant odors and noise.
- Overall cleanliness was unsatisfactory, with old furniture and an unpleasant smell noted.
- Maintenance issues and a strong, pervasive smell of smoke were reported.
- Rooms were sometimes noisy, and cleanliness standards were not consistently met.
- The quality and variety of breakfast were a point of dissatisfaction for some.
What guests love
Saudi visitors appreciated the hotel's convenient location and the helpfulness of the staff, with some finding the breakfast satisfactory.
- The hotel's location is very convenient.
- Staff members are helpful and provide good service.
- Breakfast was good for some guests.
Areas to improve
Saudi guests encountered issues with cleanliness and maintenance, including old furniture and unpleasant odors, alongside poor breakfast quality and noise disturbances.
- Overall hotel cleanliness was unsatisfactory with worn-out furniture.
- Unpleasant smells and insects were noted in rooms.
- Breakfast quality and variety were below expectations.
- Maintenance issues, such as non-functional air conditioning, were reported.
- Persistent noise from traffic and animals disrupted stays.
What guests love
Kuwaiti guests found aspects of Hotel Exclusive to be pleasing, particularly highlighting the welcoming reception and a satisfying breakfast.
- The reception staff were friendly and welcoming.
- The breakfast offered was of good quality.
- Convenient parking facilities were available.
Areas to improve
Some Kuwaiti visitors encountered issues with essential services, including water supply interruptions and a lack of expected amenities.
- There was an interruption in the water supply during the stay.
- A refrigerator was noted as being absent from the room.
- Attention to the cleanliness of the premises was lacking.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bathtub or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (60)
- Shower
- Linens
- Wardrobe or closet
- Alarm clock
- Extra long beds (> 6.5 ft)
- Terrace
- Garden
- Socket near the bed
- Clothes rack
- Ski pass vendor
- Ski storage
- Live sports events (broadcast)
- Live music/Performance
- Tour or class about local culture
- Walking tours
- Evening entertainment
- Hiking
- Skiing
- Sitting area
- Desk
- Flat-screen TV
- Cable channels
- Satellite channels
- Telephone
- TV
- Coffee house on site
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Invoice provided
- Lockers
- Private check-in/out
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
Where it is
Safeta Zajke 420, 71 000 Sarajevo, Bosnia and Herzegovina