Hotel Grad

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently commend the hotel's staff for their professional and welcoming service, alongside praise for the property's cleanliness and peaceful atmosphere.

• Visitors highlight the staff's good and professional demeanor, particularly at reception, for their helpfulness.
• Guests appreciate the high standard of cleanliness maintained throughout the rooms and common areas.
• Many visitors enjoy the overall quiet environment, finding it to be a comfortable retreat.
• Reviewers note the convenient location, offering good access to amenities and the airport.

Areas to improve

Some Arab guests encountered issues with limited services, including modest breakfast options and a lack of certain essential room amenities.

• A number of visitors expressed dissatisfaction with the limited and modest breakfast offerings.
• The absence of essential items like bidets in bathrooms or provisions for water and kettles was noted.
• Some guests pointed out that parking facilities can be limited or insufficient.
• A few reviewers mentioned the hotel's location being distant from central areas.

What guests love

Saudi guests commend the hotel's notable cleanliness and the friendly, professional service from the reception staff, contributing to a comfortable and peaceful stay.

• Visitors praise the high standard of cleanliness in rooms and common areas.
• Reception staff are noted for their helpfulness, smiles, and pleasant interactions.
• The complete tranquility within the hotel and the non-smoking policy are appreciated.
• The hotel's strategic location, close to essential services, is highlighted.

Areas to improve

Some Saudi guests encountered challenges with limited breakfast options, a lack of basic room amenities, and issues concerning parking availability.

• Guests report dissatisfaction with the limited variety and quality of breakfast offerings.
• The scarcity of available parking spaces at the hotel is noted as an inconvenience.
• A deficiency in certain room amenities, such as bidets or water kettles, was observed.
• A few visitors mentioned problems with room air conditioning or poor sound insulation.

What guests love

Emirati guests praise the attentive service and courteous staff, highlighting their dedication to providing assistance and guidance.

• Visitors appreciated the cleanliness of the property and its comfortable amenities.
• The helpfulness and friendly demeanor of the staff were frequently noted.
• The location, away from the city's hustle, offered a welcome sense of tranquility.

Areas to improve

Some Emirati visitors noted the absence of an on-site restaurant, which might require extra planning during their stay.

• The lack of an integrated restaurant facility was mentioned.
• The location, being distant from the city center, may necessitate additional effort to access services.

What guests love

Kuwaiti guests appreciated the hotel's quiet atmosphere and high cleanliness standards, highlighting the good and refined service provided by the friendly staff.

• good and refined service from all staff members.
• High cleanliness and a peaceful environment for comfort.
• Friendly and helpful customer service team.
• Good quality at the hotel restaurant.

Areas to improve

Some Kuwaiti guests noted areas for improvement, including a desire for daily room cleaning and the addition of basic amenities.

• Wish for daily room cleaning and in-room tea/coffee.
• Absence of a bidet in the bathroom.
• Mattress comfort was an issue for some visitors.
• Hotel location is distant from essential services.

What guests love

Omani guests found the hotel's proximity to the airport to be a significant advantage, contributing to a pleasant overall stay.

• The hotel staff provided very good service.
• Convenient location near the airport for easy access.
• An enjoyable experience that was recommended.

Areas to improve

Some Omani visitors noted that the rooms were compact and that amenities in the surrounding area were limited, with a specific mention of missing bathroom fixtures.

• Rooms were noted as being compact.
• Limited services and shops in the vicinity.
• A bidet spray was absent in the bathrooms.

Amenities

• Toilet paper
• Towels
• Bidet
• Bathtub or shower
• Slippers
• Private bathroom
• Free toiletries
• Bathrobe

Where it is

Safeta Hadžića 19, 71000 Sarajevo, Bosnia and Herzegovina