Hotel Hills Sarajevo Congress & Thermal Spa Resort
Hotel in Sarajevo, Bosnia & Herzegovina
What Arab guests said
What guests love
Arab guests generally praise the hotel's good facilities, including its pools and spa, alongside good food and attractive locations offering pleasant views.
- Staff members are frequently noted for their friendly and helpful demeanor, contributing to a positive experience.
- Rooms are described as comfortable and spacious, featuring good amenities and well-maintained spaces.
- Guests enjoyed the breakfast, finding it fresh and delicious, and appreciated the enjoyable pool facilities.
- The hotel's convenient location, including proximity to the airport and scenic views, was a highlight for many visitors.
Areas to improve
Some Arab guests encountered issues with room maintenance, noting broken fixtures, alongside some service inconsistencies and inflexibility in hotel policies.
- Several guests reported that various items in their rooms and bathrooms were broken or not functioning correctly.
- Inflexibility regarding check-out times and associated charges was a point of dissatisfaction for some visitors.
- A few guests experienced less than professional or cooperative service from certain staff members.
- Concerns were raised about certain facilities, like the indoor pool, being closed for maintenance or requiring repairs.
What guests love
Saudi guests appreciated the hotel's convenient location and scenic views, with many highlighting the good pools and spa facilities.
- The proximity to the airport offers great views of aircraft.
- Rooms are comfortable with cozy beds, and breakfast is very good.
- Pools and children's play areas provided enjoyable experiences.
- Staff members were friendly and helpful.
Areas to improve
Some Saudi visitors encountered issues with facility cleanliness, inflexibility regarding checkout procedures, and aspects of the reception service.
- Some concerns were raised regarding room and facility cleanliness.
- Inflexibility with checkout policies led to guest dissatisfaction.
- Certain reception experiences lacked professionalism and cooperation.
- Pool water was noted as a bit cold, and facilities require maintenance.
What guests love
Kuwaiti guests appreciated the hotel's amenities, highlighting the quality of the food and its convenient location.
- Visitors enjoyed the swimming pool and the hotel's good setting.
- The staff's helpfulness and welcoming nature were noted.
- Families found the dining options to be satisfactory.
Areas to improve
Kuwaiti guests expressed disappointment regarding maintenance issues within the rooms, which impacted their stay.
- Several room fixtures, particularly in the bathroom, were found to be broken.
- Drawers in the living area showed signs of damage.
- Guests noted that various items within the room were not in good working order.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bathtub or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
Show all amenities (60)
- Hairdryer
- Bathtub
- Shower
- Linens
- Wardrobe or closet
- Mountain view
- View
- Outdoor furniture
- Sun deck
- BBQ facilities
- Terrace
- Garden
- Electric kettle
- Socket near the bed
- Sofa bed
- Fold-up bed
- Clothes rack
- Water park
- Kids' club
- Water sports facilities on site
- Darts
- Pool table
- Playground
- Game room
- Sofa
- Sitting area
- Desk
- Flat-screen TV
- Telephone
- TV
- Coffee house on site
- Fruit
- Wine/Champagne
- Kid-friendly buffet
- Kids' meals
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Tea/Coffee maker
- Invoice provided
- Concierge
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
- Outdoor play equipment for kids
- Indoor play area
- Daily housekeeping
- Suit press
- Ironing service
Where it is
Butmirska cesta 18 buliding, 71000 Sarajevo, Bosnia and Herzegovina