Hotel Koncept Residence

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently praise the hotel's welcoming staff and their helpfulness, alongside clean rooms and a satisfying variety of breakfast options.

• Staff members are consistently noted for their friendly demeanor and readiness to assist.
• Rooms are generally found to be clean and comfortable, contributing to a pleasant stay.
• The breakfast selection is appreciated for its good variety and taste.
• The hotel's convenient location is often highlighted as a positive aspect.

Areas to improve

A number of guests reported issues with room maintenance, including weak air conditioning or lighting problems, alongside comments on carpet cleanliness or lingering odors.

• Some guests encountered challenges with the air conditioning or lighting systems in their rooms.
• There were observations regarding the need for carpet updates or cleaning in certain rooms.
• A few guests mentioned the presence of smoke odors within rooms or common areas.
• Some visitors noted a lack of essential room amenities.

What guests love

Saudi guests frequently praise the attentive service provided by the cooperative and friendly staff, alongside the varied and high-quality breakfast offerings.

• Many visitors highlighted the polite and helpful interactions with the hotel team.
• The breakfast received widespread appreciation for its variety and good quality.
• Guests appreciated the hotel's convenient location near amenities and the airport.

Areas to improve

Some Saudi guests encountered issues related to room maintenance, such as the need for carpet replacement and weak air conditioning, alongside occasional booking discrepancies.

• A number of visitors noted the condition of room carpets and the need for their maintenance or replacement.
• Problems with air conditioning and lighting were observed in some rooms, along with a lack of basic amenities.
• A few guests reported challenges with the hotel not adhering to specific booking details.

What guests love

Emirati guests appreciate the hotel's prime location, close to essential amenities, and its unique design that creates a peaceful and comfortable atmosphere.

• Visitors commend the staff's friendliness and helpfulness, particularly the front desk and housekeeping teams.
• The hotel is noted for its cleanliness, spacious rooms, and comfortable beds.
• Guests enjoy the variety and quality of the breakfast offerings, including halal options.
• Travelers value the hotel's accessibility, proximity to the airport, and nearby shopping.

Areas to improve

Some Emirati guests encountered issues with room cleanliness and pests, alongside minor operational inconveniences.

• A few visitors reported lingering smoke odors in various areas of the hotel.
• Some guests noted concerns regarding room cleanliness, including the presence of insects and cobwebs, and insufficient room servicing.
• Parking spaces were described as tight and limited, posing a challenge for some visitors.
• A few reviewers mentioned that the breakfast coffee was not made from fresh beans.

What guests love

Kuwaiti guests appreciate the hotel's convenient location and the welcoming, helpful nature of the staff, which contributed positively to their stay.

• The strategic location and proximity to key amenities are noted.
• Staff members are praised for their welcoming attitude and effective assistance.
• The breakfast served at the hotel is considered good.
• Rooms are described as spacious and comfortable.

Areas to improve

Some Kuwaiti guests encountered issues with air conditioning and room amenities, alongside comments regarding bathroom size and certain aspects of breakfast.

• Guests reported air conditioning inefficiencies or sudden stoppages.
• A sudden decrease in water pressure was noted during use.
• Some mentioned the absence of tea service or bath accessories.
• The bathroom size was found to be small in certain rooms.

What guests love

Omani guests reported a pleasant stay at Hotel Koncept Residence, appreciating the clean rooms and the genuinely welcoming and helpful staff.

• The rooms were noted for their cleanliness.
• Staff members were consistently friendly and helpful.
• Specific staff members provided good assistance.

Amenities

• Toilet paper
• Towels
• Bidet
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Briješćanska, 71210 Sarajevo, Bosnia and Herzegovina