Hotel Kostelski Buk

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the hotel's stunning natural location by the river and waterfalls, highlighting the friendly and professional service provided by the staff.

• The prime location offers beautiful natural views of the river and waterfalls.
• Staff members are noted for their welcoming attitude and helpfulness.
• Rooms are described as clean and comfortable, providing a peaceful atmosphere.
• The quality of food, particularly breakfast and dinner, is well-regarded.

Areas to improve

A number of guests mentioned the high prices and noted issues with certain facilities like bathrooms and elevators, alongside occasional inconsistencies in service quality.

• Some bathrooms require renovation or have functional issues.
• Problems with elevator operation or lack of luggage assistance were reported.
• Certain furniture appears dated, and air conditioning performance varied.
• Prices were considered high in relation to some of the services offered.

What guests love

Saudi guests frequently praise the hotel's stunning location and captivating views of the river and waterfalls, contributing to a serene and enjoyable stay.

• The beautiful location and picturesque natural views are appreciated.
• Staff members, particularly at reception and in the restaurant, are often noted for their kindness and helpfulness.
• Rooms are described as spacious and comfortable, offering pleasant river vistas.
• The quality of food, especially breakfast, receives positive mentions.

Areas to improve

Some Saudi visitors encountered issues with facility maintenance, including elevators and dated furniture, alongside certain service aspects.

• Maintenance issues with elevators and older furniture in rooms were noted.
• Services like luggage assistance were sometimes unavailable or required extra effort.
• Communication challenges in English with some staff members were mentioned.
• Cooking odors spreading through the hotel were occasionally reported.

What guests love

Emirati guests praise the hotel's stunning location and charming natural views, alongside the warm hospitality of the staff who offer friendly and respectful service.

• Guests commend the beautiful location and mesmerizing water views.
• Visitors appreciate the staff's kindness and consistent helpfulness.
• The quality of food, particularly breakfast, is noted positively.
• Rooms are described as comfortable, clean, and well-equipped.

Areas to improve

While many Emirati guests enjoy their stay, some encounter challenges related to room maintenance and certain facilities, alongside comments regarding pricing.

• Some guests experience issues with air conditioning or unpleasant odors in bathrooms.
• Improvements in bathroom cleanliness and furniture are suggested.
• A few visitors find the accommodation price to be high.
• The location is noted by some as being distant from the city center.

What guests love

Kuwaiti guests praise the hotel's convenient location by the waterfall, highlighting the comfortable rooms and the friendly, helpful staff.

• The hotel's prime location offers stunning views of the waterfall.
• Rooms are cozy and feature pleasant balcony views.
• Staff are welcoming and recreation services are helpful.
• Breakfast boasts a wonderful view and good variety.

Areas to improve

Some Kuwaiti visitors noted that bathrooms require renovation, while others encountered isolated issues with facilities or staff conduct.

• Bathrooms are in need of renovation.
• Not all games in the children's area were functional.
• Some staff members exhibited unprofessional behavior.

What guests love

Qatari visitors praise the hotel's beautiful location and scenic views, noting the cleanliness and comfort of the rooms.

• Rooms are clean and comfortable, with a variety of types available.
• Staff are very friendly and provide good service.
• Restaurant food quality is good, with a varied and tasty breakfast.

Areas to improve

Some Qatari visitors encountered challenges with restaurant service and a lack of certain basic hotel amenities.

• Restaurant staff service was slow and inattentive to orders.
• Lobby furniture requires updating and changing.
• The absence of a porter for luggage is inconsistent with the hotel's five-star rating.

What guests love

Omani guests found Hotel Kostelski Buk to be a tranquil retreat, praised for its beautiful natural surroundings and scenic river views.

• The location is wonderful, surrounded by unique natural beauty.
• Rooms are modern and comfortable, blending with the scenery.
• Staff offer friendly and professional service.
• Food is delicious with a relaxing atmosphere.

Areas to improve

Some Omani guests noted the hotel requires updates, with remarks on cleanliness in certain areas and bathroom comfort.

• Parts of the hotel need cleaning and refurbishment.
• Bathrooms were not sufficiently comfortable.
• Service was poor, lacking assistance with luggage.
• Breakfast did not meet expectations.

Amenities

• Toilet paper
• Towels/Sheets (extra fee)
• Bathtub or shower
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Kostela BB, 77 000 Bihać, Bosnia and Herzegovina