Hotel Opal Exclusive Bihać

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently praise the hotel's prime location along the Una River, offering beautiful and tranquil views, along with its proximity to the city center and amenities.

• Visitors commend the hotel's good location and stunning river views.
• The breakfast is noted as varied and delicious, with special praise for the restaurant.
• Some staff members are described as friendly and helpful, contributing to a pleasant stay.
• Guests appreciate the overall cleanliness and the peaceful atmosphere of the hotel.

Areas to improve

Many Arab guests encountered challenges with room and facility cleanliness, alongside service issues and maintenance problems, negatively impacting their experience.

• Guests frequently complained about unclean rooms and bathrooms, as well as the presence of insects and spiders.
• Several noted a lack of service, including no assistance with luggage and difficulty obtaining room services.
• Room maintenance issues were observed, such as ineffective air conditioning, broken windows, and the absence of bidets.
• Some visitors expressed dissatisfaction with the poor and unprofessional conduct of certain staff members.

What guests love

Saudi guests frequently praise the hotel's good location and stunning river views, complemented by the quality of the breakfast offerings.

• The hotel's prime location provides beautiful natural scenery along the river.
• Breakfast is noted as delicious and varied, often enjoyed with a pleasant view.
• Some staff members are described as friendly and helpful, offering good service.

Areas to improve

Saudi guests encountered issues related to room cleanliness and maintenance, alongside problems with water drainage and occasional insect presence.

• General cleanliness of rooms and bathrooms was a concern for many visitors.
• Problems with water drainage and unpleasant odors in bathrooms were reported.
• Some guests noted the presence of insects in or near rooms, and worn-out furnishings.

What guests love

Emirati guests appreciated the hotel's calm and pleasant location, along with the beautiful restaurant and the refined, welcoming demeanor of the staff.

• The location is beautiful and serene, offering a comfortable stay.
• The restaurant is noted for its pleasant ambiance.
• Staff members were polite and handled guests with refinement.
• The quality of the breakfast was positively mentioned.

Areas to improve

Some Emirati guests encountered service challenges, noting the absence of certain basic amenities and unexpected additional charges.

• The absence of a bidet in some bathrooms was noted.
• Some guests reported a lack of basic services like baggage assistance.
• There was dissatisfaction with extra charges for services like room cleaning or bed making.
• A spider was found on the bed upon waking.

What guests love

Kuwaiti guests at Opal Exclusive Hotel praise the beautiful, tranquil lake views and highlight the good level of cleanliness they experienced during their stay.

• Kuwaiti visitors enjoyed the picturesque scenery overlooking the lake.
• Guests noted the generally clean condition of the hotel's facilities.
• Some visitors appreciated the quiet atmosphere contributing to a comfortable stay.

Areas to improve

Some Kuwaiti guests encountered challenges related to a lack of essential services, such as no room service or luggage assistance, alongside missing in-room amenities.

• Guests reported a lack of room service and assistance with carrying luggage.
• Visitors noted the absence of certain necessary items in rooms, like a kettle or mini-bar.
• There were comments regarding the unsuitability of some aspects of general cleanliness and bathrooms for accommodation.

What guests love

Omani guests appreciate the Hotel Opal Exclusive's prime riverside location, offering beautiful views and convenient access to the city center.

• The hotel's good riverside location provides scenic views and proximity to the town center.
• Rooms and facilities are described as comfortable and clean.
• The hotel staff are noted as friendly and helpful, facilitating a quick check-in process.
• The restaurant offers varied and tasty breakfast and dinner options with a pleasant river view.

Areas to improve

Some Omani visitors encountered issues related to room service, facility quality, and certain aspects of the dining experience.

• Room service issues were noted, including lack of cleaning or missing essential amenities.
• Some rooms were described as small, with poor air conditioning or insufficient lighting.
• Complaints were made about rude restaurant staff or communication difficulties.
• There were comments regarding a lack of variety in breakfast or the absence of a buffet.

Amenities

• Toilet paper
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Krupska bb, 77000 Bihać, Bosnia and Herzegovina