Pino Nature Hotel, BW Premier Collection

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Guests appreciate the tranquil location and the stunning natural surroundings, offering a refreshing retreat from city life.

• The natural beauty of the area and its expansive green spaces are regarded.
• Staff are frequently noted for their friendliness and helpfulness.
• Rooms are described as spacious and comfortable, often with pleasant views.
• Breakfast is often mentioned as varied and good in quality.

Areas to improve

Some guests encountered challenges with room service, slow order delivery, and a lack of luggage assistance.

• Occasional issues with room cleanliness or incomplete preparation are noted.
• Some guests mention slow restaurant service or a lack of sufficient options.
• Difficulties with luggage assistance or delayed responses to requests are reported.
• Minor room issues like lighting or AC malfunctions were experienced by some.

What guests love

Saudi guests praise the hotel's serene location amidst beautiful nature, highlighting the tranquility, fresh air, and surrounding walking trails.

• Rooms are noted for being spacious, clean, and comfortable.
• Staff are frequently described as friendly and cooperative, with some receiving special mentions.
• Guests appreciate the scenic views, including panoramic vistas and the presence of horses.
• The hotel offers family-friendly activities, enhancing the overall stay.

Areas to improve

Some Saudi visitors encountered service challenges, notably a lack of luggage assistance and delays in restaurant order fulfillment.

• The hotel lacks luggage assistance service to and from rooms.
• Delays were noted in serving orders at the hotel's restaurants and cafes.
• Some guests suggested that breakfast variety could be improved.
• There were mentions of certain services, like the kids' pool or massage, not being available.

What guests love

Emirati guests praise the hotel's stunning natural location, surrounded by the fresh scent of pine trees, offering a peaceful and relaxing atmosphere.

• The hotel is noted for its attractive design and prime location near attractions.
• Visitors appreciated the clean and comfortable rooms, along with good facilities.
• Emirati families enjoyed the tranquil natural surroundings and easy access to outdoor activities.
• The hospitality was warm and staff were helpful, enhancing the pleasant stay.

Areas to improve

Some Emirati guests encountered issues related to room and corridor cleanliness, alongside certain service challenges during their stay.

• Visitors reported unpleasant odors and concerns about the cleanliness of beds and facilities.
• Some experienced slow service, including delays with food orders or unavailability of requested rooms.
• Room maintenance issues like AC or lighting problems were noted, as was a lack of assistance with luggage.
• There were negative comments regarding the service quality from some staff members, particularly at night.

What guests love

Kuwaiti guests appreciate the serene location and beautiful nature surrounding the hotel, noting the cleanliness and the helpfulness of the reception staff.

• The peaceful location and lovely nature.
• The overall cleanliness of the property.
• The good service from reception staff.

Areas to improve

Some Kuwaiti visitors noted discrepancies between room photos and reality, along with minor repair needs. Others encountered attempts to charge unexpected extra fees.

• Room photos did not fully match booking images.
• Some rooms showed signs of wear.
• Experiences with unexpected additional charges.

What guests love

Omani guests appreciate the hotel's serene natural setting amidst pine trees, highlighting the peaceful and refreshing atmosphere it offers.

• Visitors enjoyed the beautiful hiking trails and outdoor activities within the natural surroundings.
• The breakfast served at the restaurant was particularly well-received.
• Staff members were noted for their friendly and helpful service, enhancing the stay.
• The pleasant views and overall quiet ambiance of the location were appreciated.

Areas to improve

While Omani guests found the service pleasant, some noted areas for improvement in room service and daily cleaning standards.

• There were suggestions for increased responsiveness to guest requests.
• Enhancements to daily room cleaning and organization were recommended.
• The provision of complimentary drinking water on a regular basis was suggested.
• Some furnishings, like older bedding, could benefit from updates for greater comfort.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Ravne 1, Trebevic, 71000 Sarajevo, Bosnia and Herzegovina