Villas and apartments Oaza

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Guests frequently praise the resort's serene and convenient location, complemented by its green surroundings and accessible parking.

• The peaceful atmosphere and beautiful natural setting are often highlighted.
• Convenient parking availability close to accommodations is a valued feature.
• The resort's design and green spaces are noted for creating a relaxing environment.
• The advantageous location is consistently mentioned as a key positive aspect.

Areas to improve

Many guests report recurring issues with cleanliness, poor service at the restaurant and reception, and a lack of essential amenities.

• Numerous guest complaints highlight inadequate cleanliness in rooms and common areas.
• Several visitors experienced unfriendly or unhelpful interactions with reception and restaurant staff.
• The quality and variety of breakfast offerings were frequently criticized.
• Essential services like daily room cleaning and provision of drinking water were noted as missing.
• Some guests reported the presence of insects and unpleasant odors within their accommodations.

What guests love

Saudi guests appreciate the tranquil and distinctive location, often noting its proximity to the airport and the surrounding green spaces.

• The strategic location near the airport offers convenient access.
• The overall quietness of the resort contributes to a restful stay.
• Parking is available close to the accommodation units.
• The surrounding green areas and gardens enhance the property's appeal.

Areas to improve

Saudi guests encounter challenges related to cleanliness, restaurant and reception service quality, and a lack of certain essential room amenities.

• Complaints were frequent regarding poor room and towel cleanliness.
• Restaurant and reception services received criticism for poor staff attitude and cold food.
• Some rooms lack basic cooking utensils or have issues with their fixtures.
• The absence of daily housekeeping or room service was noted.

What guests love

Emirati guests appreciate the villas and apartments' convenient location, often described as peaceful and beautiful, offering a calm atmosphere close to the city center.

• The central location is ideal for exploring the surroundings.
• The tranquil setting amidst nature provides a relaxing experience.
• Some staff members, like Amir at reception, offered helpful service.
• The property's design and surrounding gardens are pleasant.

Areas to improve

Emirati guests reported issues with cleanliness, including the presence of insects and spiders, alongside dissatisfaction with service quality and room maintenance.

• General cleanliness of rooms and facilities was below expectations.
• Some guests experienced poor staff training and guest interaction.
• Certain rooms lacked basic amenities like bidets or reliable internet.
• Misleading practices regarding payments and overcharging were noted.

What guests love

Kuwaiti guests appreciate the prime location of the villas and apartments, offering proximity to services, tranquility, and green spaces, making it a suitable choice for families.

• Visitors praise the strategic location that facilitates access to services and provides a peaceful atmosphere.
• Green spaces and gardens are a pleasant addition, offering play areas for children.
• The property allows parking close to the accommodation, which many guests prefer.
• Some highlight the reasonable prices compared to the services offered, especially for families.

Areas to improve

Some Kuwaiti guests encountered challenges regarding service quality and cleanliness, including staff interactions and dated furniture, alongside remarks about breakfast offerings.

• Guests reported inconsistent room cleaning and occasional service delays after insistence.
• Some furniture was noted as old and uncomfortable, particularly the beds, affecting sleep quality.
• Reception and restaurant staff received criticism regarding their demeanor and the quality of breakfast and buffets.
• Some visitors made observations about facilities like bathrooms lacking certain amenities or having unpleasant odors.

What guests love

Omani guests appreciate the resort's convenient location, noting the general tranquility and attractive design that contributes to a pleasant stay.

• Visitors value the strategic and accessible location.
• Guests enjoy the peaceful atmosphere of the resort.
• The nice and elegant design of the property is well-liked.

Areas to improve

Some Omani guests encountered issues with the reception service, describing staff interactions as unfriendly. There were also comments regarding restaurant cleanliness, breakfast quality, and room service.

• Some visitors noted that reception staff lacked friendliness.
• The restaurant was observed to be unclean, with insufficient staff.
• Breakfast and room service did not meet expectations.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

IV Viteske brigade 4, 71000 Sarajevo, Bosnia and Herzegovina