Air Otel

What Arab guests said

🌍All ArabsSaudis

What guests love

Arab guests appreciate the hotel's convenient location near the airport and surrounding amenities, along with the spacious rooms and apartments.

• The strategic location of the hotel makes it an ideal choice for airport arrivals.
• Apartments offer ample space and essential amenities for a comfortable stay.
• Staff members, particularly Ahmed and Abdelkader, are noted for their welcoming and helpful service.
• Good hotel cleanliness was highlighted by some visitors.

Areas to improve

A few guests mentioned issues with hotel cleanliness and unpleasant odors, alongside instances of poor service.

• Some visitors reported a lack of cleanliness and the presence of bad smells.
• Certain guests experienced difficulties communicating with management regarding cancellation requests.
• The absence of a bidet in bathrooms was noted as a cultural inconvenience for Arab guests.

What guests love

Saudi guests appreciate the hotel's prime location near amenities and commend the welcoming reception and friendly staff interactions.

• The hotel's convenient location is noted as ideal for a comfortable stay.
• Guests highlight the cleanliness of the premises.
• Staff members, including Ahmed and Abdulkader, are praised for their helpfulness and pleasant demeanor.

Areas to improve

Some Saudi visitors encountered negative experiences regarding cleanliness and unpleasant odors, alongside poor service and unresponsiveness to cancellation requests.

• Issues with hotel cleanliness and an unpleasant smell were reported.
• Some guests described the service as poor and their requests were not addressed.
• Overall negative experiences related to service quality were noted.

Amenities

• Towels
• Toilet
• Hairdryer
• Linens
• Wardrobe or closet
• Balcony
• Dining table
• Electric kettle

Where it is

KONAKLAR MAH. MERVE SK. NO:16 D:10, 61010 Trabzon, Turkey