Amber Hotel & Spa

What Arab guests said

🌍All ArabsEmiratis

What guests love

Arab guests appreciated the welcoming atmosphere and helpfulness of the hotel staff, noting positive personal interactions.

• Staff members were frequently described as friendly and always ready to assist.
• Some guests highlighted specific employees who provided particularly good service.
• Visitors felt well-attended to, appreciating the personal touch during their stay.

Areas to improve

Some Arab guests encountered significant issues with essential facilities, including water supply interruptions and poor Wi-Fi, negatively impacting their experience.

• Guests experienced prolonged water outages that disrupted daily routines.
• The Wi-Fi service in the rooms was reported as weak or unavailable.
• Rooms were noted as being very small, with a lack of basic amenities like coffee cups or ironing facilities.
• Some visitors mentioned ongoing renovations causing noise and disturbance during the day.

What guests love

Emirati guests appreciated the friendly and helpful service from the hotel staff, noting specific individuals who contributed positively to their stay.

• Friendly and helpful customer service staff.
• Welcoming interactions with hotel personnel.
• Attentive assistance provided by the team.

Areas to improve

Emirati visitors encountered significant issues including water outages, poor Wi-Fi, and cramped room sizes, leading to a disappointing overall experience.

• Disruptions due to prolonged water supply interruptions.
• Inconsistent or unavailable Wi-Fi service in rooms.
• Rooms and bathrooms were notably small.
• Limited breakfast options, such as missing orange juice.
• Disturbance from ongoing renovation work during the day.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Cifte Gelinler Cad. No:3 Kumkapi, Fatih, 34126 Istanbul, Turkey