Andalouse Otel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently praise the staff's friendly and professional demeanor, highlighting their helpfulness and responsiveness. The quality and variety of breakfast offerings also receive positive mentions.

• Guests consistently note the warm hospitality and good cooperation from the hotel staff.
• Breakfast is often described as good quality with a pleasing variety.
• The hotel's convenient location near the airport is a recurring positive point.
• Rooms are generally found to be clean and comfortable, sometimes offering nice views.

Areas to improve

Some guests noted that the hotel requires modernization, with issues concerning room and bathroom odors, alongside slow elevators. Parking availability was also a concern for some.

• Several guests mentioned unpleasant odors, particularly smoke, being present in various areas.
• Certain facilities, like elevators and bathrooms, are described as dated and in need of maintenance.
• Some visitors experienced difficulties finding adequate parking for their vehicles.
• A few reviews indicated that the cleanliness level in certain areas could be improved.

What guests love

Saudi guests frequently highlight the hotel's convenient location, especially its proximity to the airport, and commend the staff for their friendly and helpful service.

• The breakfast offerings are often praised for their quality.
• Rooms are generally described as clean and comfortable.
• Guests appreciate the availability of nearby parking and pleasant seating areas.

Areas to improve

Some Saudi visitors encountered challenges related to the building's age, noting issues with cleanliness, odors, and facility maintenance.

• The hotel faces a lack of parking facilities and accessibility issues.
• Concerns were raised about unpleasant smells in bathrooms and ventilation problems.
• Comments frequently mention the building's age and the need for renovations in certain rooms and common areas.

What guests love

Emirati guests appreciate the friendly and cooperative staff, noting the good breakfast and convenient location, especially its proximity to the airport.

• Staff members are frequently praised for their welcoming nature and helpfulness.
• The breakfast, particularly the Turkish option, is often highlighted as a positive aspect.
• The hotel's location is considered advantageous by many, particularly for airport access.
• Guests found the accommodation to offer good value for the money spent.

Areas to improve

Some Emirati visitors encountered issues with unpleasant room odors, very slow WiFi service, and uncomfortable pillows, alongside outdated decor.

• Guests reported experiencing unpleasant or stuffy smells within the rooms.
• The WiFi connection was noted as being very slow and frequently unavailable.
• Pillows were described as being too high or uncomfortable for a good rest.
• The hotel's decor and room appearance were sometimes found to be dated and not matching expectations.

What guests love

Kuwaiti guests commend the hotel staff for their kindness and helpfulness, noting a generally good service experience.

• The staff's friendly and helpful demeanor was appreciated.
• The convenient location near the airport was highlighted.
• Service was generally noted as good.

Areas to improve

Some Kuwaiti guests noted areas for improvement regarding daily cleanliness and pest control.

• There was a suggestion for enhanced pest control measures.
• Daily cleanliness standards were mentioned as having room for improvement.
• The presence of a few small insects was observed.

What guests love

Qatari guests appreciated the hotel's welcoming service and prime location, highlighting the daily cleanliness and beautiful sea views.

• Reception staff were noted for their kindness and helpfulness.
• Rooms were maintained with daily cleaning.
• The hotel offers a lovely sea view.
• Its proximity to the airport added convenience for travelers.

Areas to improve

Some Qatari visitors encountered issues with the internet connectivity within their rooms.

• Guests experienced very weak internet service in their rooms.
• The internet connection was not stable throughout their stay.

What guests love

Bahraini guests found the hotel staff to be very helpful and welcoming, contributing to a pleasant stay.

• Staff members were consistently helpful and friendly.
• Smiles from the team created a positive atmosphere.
• The service provided was of a high standard.

What guests love

Omani guests found the Andalouse Hotel to be a comfortable stay, highlighting the refined service from staff and appreciating the unique dining experiences, especially breakfast and dinner.

• Guests praised the friendly and welcoming interactions with the hotel staff.
• The variety and quality of breakfast and dinner options were well-received.
• Visitors noted the hotel's convenient location.
• The value for money was considered good by many.

Areas to improve

A few Omani guests encountered minor inconveniences during their stay, including occasional technical issues and noticeable smoke odors.

• Some visitors mentioned a persistent smell of smoke within the hotel premises.
• One guest reported a non-functional room phone, requiring them to use the stairs.
• The elevator speed was noted as a point of slight dissatisfaction by some.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Kanuni Mahallesi Yiğit Sokak No:12, 61030 Trabzon, Turkey