Azra Residence Otel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently praise the hotel's convenient location near essential amenities and the friendly, helpful demeanor of the staff.

• The hotel's strategic position offers easy access to shopping centers, restaurants, and vital services.
• Visitors often highlight the welcoming and cooperative attitude of the reception staff.
• The overall cleanliness of the property and rooms is a positive aspect noted by many.
• The accommodation's price is considered reasonable in relation to the services provided.

Areas to improve

Some Arab guests encountered issues with small room and bathroom sizes, alongside concerns regarding sound insulation.

• The limited space in rooms and bathrooms was a point of dissatisfaction for several visitors.
• Poor soundproofing in rooms leads to noticeable noise from the street or adjacent accommodations.
• Breakfast options are often described as repetitive and lacking variety by some guests.
• There are occasional complaints about long waits and crowding for the single available elevator.

What guests love

Saudi guests appreciate the hotel's vibrant location, proximity to amenities and restaurants, and the friendly, helpful demeanor of the staff.

• The central location offers convenient access to key facilities and markets.
• Staff interactions are friendly and professional, with efficient check-in/out processes.
• On-site parking is available, adding to guest convenience.
• Room and general hotel cleanliness is noted positively.

Areas to improve

Some Saudi guests noted the small size of rooms and bathrooms, along with poor sound insulation leading to disturbances from external noise.

• Rooms and bathrooms are compact, which may not suit all preferences.
• Limited soundproofing between rooms allows external noise to be clearly heard.
• Breakfast options are perceived as limited and lacking variety by some visitors.
• Occasional technical issues like malfunctioning air conditioning or water leaks were reported.

What guests love

Emirati guests appreciate the hotel's convenient location near transport links and the responsive, responsible staff.

• The location is very close to the bus station and the Trabzon forum.
• Hotel staff are responsible and attentive.
• Air conditioning performed well in one of the rooms.

Areas to improve

Some Emirati guests experienced issues with air conditioning in one room and suggested expanding breakfast options.

• Air conditioning in one room was not functioning properly.
• The AC issue persisted despite daily complaints.
• More variety in breakfast food options would be welcome.

What guests love

Kuwaiti guests highlight the Azra Residence Hotel's convenient location, making it a preferred choice for their stays.

• The hotel's location is consistently praised as a significant advantage.
• Guests appreciate the convenient positioning of the hotel.
• The prime location enhances the overall guest experience.

Areas to improve

Some Kuwaiti guests encountered issues with essential services, including elevator wait times, breakfast queues, and a lack of luggage assistance.

• A single elevator can lead to delays, particularly during busy periods.
• Guests reported significant waiting times for breakfast service.
• There is a noticeable absence of luggage trolleys and porter services.

What guests love

Omani guests frequently praise the hotel's convenient location near amenities and its general cleanliness, complemented by the helpfulness of the staff.

• The location is appreciated for its proximity to shops and restaurants.
• Guests noted the cleanliness of the rooms and common areas.
• Staff members are described as friendly and cooperative.
• Some rooms offer pleasant views of the mountain and sea.

Areas to improve

Some Omani guests experienced issues with small room and bathroom sizes, repetitive breakfast offerings, and occasional operational inconveniences.

• Rooms and bathrooms are frequently noted as being small.
• Breakfast variety is limited and meals tend to be repetitive.
• There were comments regarding slow and crowded elevator service.
• Some rooms had issues like cleaning product odors or non-functional TVs.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Hairdryer
• Shower
• Linens

Where it is

2 Nolu Bostanci Mah. Akif Saruhan Cad. No:50, 61080 Trabzon, Turkey