ELİSA Park Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisBahrainisOmanis

What guests love

Arab guests frequently praise the hotel's cleanliness and the helpfulness of its staff, contributing to a pleasant stay.

• Staff members are often described as friendly and accommodating, with some guests highlighting specific individuals for their assistance.
• The hotel's cleanliness is consistently noted as a positive aspect by many visitors.
• The convenient location, particularly its proximity to the airport, is appreciated by several guests.
• Some visitors enjoyed spacious rooms or pleasant views during their stay.

Areas to improve

A significant number of Arab guests encountered issues with room availability upon arrival and noted problems with room maintenance and facilities.

• Several guests reported that their booked rooms were unavailable upon arrival, leading to disappointment and the need to find alternative accommodation.
• Complaints included malfunctioning room amenities like lighting or bathrooms, as well as rooms being smaller than expected.
• Some visitors experienced noise disturbances, particularly from aircraft, and felt that advertised images did not accurately represent the property.
• Payment issues were also mentioned, with some guests being required to pay in cash only.

What guests love

Saudi visitors appreciate the hotel's prime location near the airport and its proximity to key areas, alongside its notable cleanliness and friendly staff service.

• Guests frequently praise the hotel's strategic location, noting its convenience to the airport and attractions.
• Cleanliness is consistently highlighted as a point across rooms and common areas.
• The staff's politeness, helpfulness, and prompt responses are often commended.
• Many guests enjoyed pleasant views, particularly those overlooking gardens or the sea.

Areas to improve

Some Saudi visitors encountered issues regarding room and facility sizes, alongside maintenance problems and occasional booking discrepancies.

• Several guests noted that rooms and facilities, including bathrooms, were on the smaller side.
• There were mentions of maintenance issues with amenities like air conditioning or elevators.
• A few visitors experienced challenges with cash-only payments or booking recognition.
• Some complained about noise, particularly from aircraft, or discrepancies between advertised and actual conditions.

What guests love

Emirati guests have noted some positive aspects of their stay, with occasional mentions of satisfactory experiences.

• Some Emirati visitors found the hotel to offer a generally satisfactory experience.
• Warm interactions with some hotel staff were appreciated by guests.

Areas to improve

Emirati guests encountered significant issues concerning their bookings and the hotel's facilities.

• One Emirati guest reported a serious booking problem, with no room available upon arrival despite confirmation.
• Another visitor noted old furniture, a very small bathroom, and missing window curtains.
• Some guests experienced disappointment due to booking mismanagement and unexpected offers.

What guests love

Kuwaiti guests enjoyed a pleasant stay at ELİSA Park Hotel, praising the friendly welcome from staff and efficient service that contributed to a good time.

• Guests appreciated the warm reception and hospitality provided by the staff.
• The efficiency of the cleaning staff in maintaining cleanliness was noted.
• Some visitors highlighted the appeal of the sea view.

What guests love

Bahraini guests appreciated the hotel's attentive service, highlighting the refined approach from management and staff.

• Management showed great flexibility with unforeseen circumstances, providing a satisfactory solution.
• Staff were very friendly and cooperative in meeting guests' needs.
• Efforts made to ensure visitor comfort were valued.

What guests love

Omani guests appreciate the hotel's high level of cleanliness and tranquility, complemented by the warm hospitality extended by the staff.

• Visitors noted the clean and quiet environment, contributing to a comfortable stay.
• The friendly and helpful interactions of the staff were highlighted.
• Sea-view rooms were mentioned as a particularly pleasant option.
• Assistance from Arabic-speaking staff in meeting guest needs was appreciated.

Areas to improve

Some Omani guests encountered issues with room service, facility maintenance, and external noise disturbances.

• Guests reported a lack of room service and broken bathroom amenities.
• Aircraft noise and the hotel's distance from key attractions were noted.
• A few visitors experienced issues with booked rooms not being available upon arrival.
• Certain rooms were described as uncomfortable or lacking adequate ventilation.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

TRABZON/ORTAHİSAR PELİTLİ MAH.FERAH SK.34/5 TRABZON/ORTAHİSAR PELİTLİ MAH.FERAH SK.34/5, 61250 Trabzon, Turkey