Kilpa Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the hotel staff's great friendliness and consistent helpfulness, highlighting a warm welcome and readiness to assist.

• The staff's welcoming nature and constant willingness to help are consistently noted, contributing to a comfortable stay.
• Breakfast is a standout positive, often described as good, varied, and delicious.
• Guests appreciate the hotel's quiet location and its proximity to natural attractions.
• The overall cleanliness of the property is a positive aspect frequently mentioned by visitors.

Areas to improve

Some Arab guests express dissatisfaction with small room sizes and the lack of air conditioning, alongside issues with sound insulation.

• Rooms are frequently described as very small and cramped, impacting guest comfort.
• The absence of air conditioning in many rooms is a recurring complaint, causing discomfort.
• Poor sound insulation between rooms allows noise from adjacent accommodations to be easily heard.
• A number of guests noted that the furniture and facilities appear dated and in need of renovation.

What guests love

Saudi guests commend the friendly and respectful service from the hotel staff, along with a peaceful location and a good breakfast offering diverse and tasty options.

• Saudi visitors highlight the staff's kind and pleasant demeanor, with special thanks to individuals who provided attentive service.
• The hotel's quiet location, close to amenities and activities, is praised for contributing to a comfortable stay.
• Breakfast is frequently mentioned as a positive aspect, described by many as good and varied.
• Guests appreciate the overall cleanliness of the property, noting the attention to daily housekeeping.

Areas to improve

Saudi guests encounter issues related to small room sizes and the absence of air conditioning in some rooms, alongside poor sound insulation between rooms.

• Many guests complain about the limited space in rooms and bathrooms, which impacts comfort.
• The lack of air conditioning in rooms is a recurring problem, particularly during warmer days.
• Guests note the weak sound insulation, allowing noise from corridors and adjacent rooms to be heard.
• The absence of a bidet shower in bathrooms is mentioned as an inconvenience by some visitors.

What guests love

Emirati guests appreciate the hotel's welcoming staff and convenient location, finding it a peaceful retreat amidst beautiful natural surroundings.

• Staff members are consistently praised for their helpfulness and friendly demeanor.
• The hotel boasts a pleasant location near mountains and the lake, offering a tranquil atmosphere.
• Cleanliness and the scenic views are frequently highlighted by visitors.
• Breakfast is noted as good, with a homemade feel.

Areas to improve

Some Emirati guests noted areas for improvement, including the presence of insects or a lack of certain essential amenities.

• Insects were occasionally observed entering the rooms.
• A lack of air conditioning in some rooms was mentioned as a potential discomfort.
• Room sizes were sometimes found to be small, or the view did not match expectations.
• Sound insulation between rooms could be better.

What guests love

Kuwaiti guests appreciate the hotel's calm and distinctive location, alongside the staff's respectful and kind demeanor, contributing to a pleasant stay.

• Visitors praise the well-chosen location that offers tranquility and comfort.
• Guests value the high respect and good manners demonstrated by the hotel staff.
• The place is noted as tidy and pleasant, with special thanks extended to certain employees.

Areas to improve

Some Kuwaiti guests encountered issues with ineffective air conditioning or unpleasant odors in bathrooms, alongside comments regarding the condition of furniture and facilities.

• Guests reported a lack of air conditioning or unpleasant smells in the bathrooms.
• Comments were made about outdated furniture and the need for facility updates, particularly in bathrooms.
• Some visitors noted discrepancies between room descriptions and reality, such as missing views or balconies.

What guests love

Qatari visitors appreciate the overall tranquility of the hotel, with special mention of the staff's helpfulness and friendly demeanor.

• Guests noted the polite and friendly nature of the hotel staff.
• The breakfast provided was considered good.
• The hotel's quiet atmosphere was highlighted by visitors.

Areas to improve

Qatari guests encountered issues with cleanliness, describing rooms and linens as old and not clean, alongside problems with facilities.

• Visitors reported a lack of cleanliness and old, dirty bedsheets.
• Small bathrooms with low water pressure were a recurring concern.
• Some guests noted the absence of air conditioning and the hotel's remote location.

What guests love

Omani guests appreciate Kilpa Hotel for its convenient location and the friendly, helpful service provided by its staff, with particular praise for the breakfast.

• Guests commend the staff's kindness and willingness to assist across various departments.
• The breakfast is highlighted as a pleasant experience due to its variety and quality.
• The hotel boasts a strategic location that makes it a convenient choice for stays.
• Visitors feel welcomed and well-cared for during their time at the hotel.

Areas to improve

Some Omani visitors noted aspects of their stay that could be improved, including room size and certain amenities.

• A few guests mentioned that the room sizes were smaller than anticipated.
• Issues were raised regarding internet speed and discrepancies between advertised and actual facilities.
• Some visitors reported a lack of heating or air conditioning in their rooms.
• Observations suggested a need for renovation and maintenance in parts of the hotel.

Amenities

• Free parking
• Free Wifi
• Family rooms
• Airport shuttle
• Facilities for disabled guests
• Non-smoking rooms
• Room service
• Tea/Coffee Maker in All Rooms

Where it is

Uzungol Yeni Mah. Sekersu Sok. Uzungol Caykara / Trabzon, 61960 Uzungöl, Turkey