Mercure Istanbul Umraniye

What Arab guests said

🌍All ArabsSaudisKuwaitisQataris

What guests love

Arab guests appreciated the welcoming reception and staff cooperation, noting the good hospitality and availability of free parking.

• The reception was noted as friendly and cooperative.
• Compliments were given for the good hospitality from the staff.
• The availability of free parking was a convenient feature.
• The restaurant and its varied breakfast were positively mentioned.

Areas to improve

Some guests found the hotel's location inconveniently far from main attractions, with some also noting issues with breakfast quality and furnishings.

• The location was considered distant from key areas, with early closing times for shops.
• There were comments regarding the quality of breakfast and furniture.
• One guest experienced difficulties during check-in with a reception staff member.

What guests love

Saudi guests found the reception at Mercure Istanbul Umraniye to be welcoming, with convenient parking availability being a notable plus.

• The reception staff provided a very good welcome.
• Ample parking was available and appreciated by visitors.
• Some Saudi visitors noted a generally comfortable stay.

Areas to improve

A few Saudi visitors expressed dissatisfaction with the quality of the breakfast offered at the hotel.

• The breakfast quality did not meet the expectations of some guests.
• There were negative comments regarding the breakfast offerings.

What guests love

Kuwaiti guests found the hotel to be a very peaceful retreat, appreciating its convenient location and the helpfulness of the staff.

• The hotel offers a tranquil atmosphere, ideal for relaxation.
• Staff members were noted for their cooperative and helpful service.
• Guests enjoyed the pleasant rooms and scenic views.
• Complimentary parking was a convenient amenity.

Areas to improve

Some Kuwaiti guests noted areas for improvement regarding the quality of certain facilities.

• There were comments regarding the quality of breakfast offerings.
• Some observations were made concerning the quality of the furniture.
• Points were raised about the condition of the sanitary facilities.

What guests love

Qatari guests appreciated the welcoming atmosphere and helpfulness experienced during their stay at the hotel.

• Qatari visitors specifically praised the efforts of reception staff members, Taylan and Younes.
• The hospitality and friendly service provided by the hotel team were well-received.
• Guests noted the cooperative nature of the hotel staff.

Areas to improve

One Qatari guest encountered a frustrating check-in experience due to system delays and perceived unequal service.

• The guest felt discriminated against due to a slow check-in process compared to others.
• An issue with the check-in system caused significant delays for the traveler.
• The interaction with the reception staff member was unsatisfactory.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Alemdag Caddesi, Site Yolu Sokak No:20 Tepeustu Mevkii Umraniye , Umraniye, 34000 Istanbul, Turkey