Ramada Plaza Hotel & Spa Trabzon

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Guests frequently highlight the hotel's convenient location near the sea and airport, complemented by beautiful views of the surroundings.

• The strategic location and convenient beach access are often praised by visitors.
• Many guests appreciate the scenic views, particularly the charming sea vistas from their rooms.
• Various facilities, including pools and gardens, are noted for enhancing the overall stay.
• Some staff members are described as friendly and helpful, contributing positively to the experience.

Areas to improve

Numerous guests report issues concerning service quality, cleanliness, and maintenance, alongside communication challenges with some staff members.

• Frequent feedback points to inadequate cleanliness in rooms and facilities, coupled with maintenance deficiencies.
• Some visitors experienced unprofessional conduct or poor service from certain reception and service staff.
• The hotel's proximity to the airport leads to recurring noise disturbances, impacting tranquility.
• A portion of guests expressed dissatisfaction with the variety and quality of breakfast offerings.

What guests love

Saudi guests frequently praise the hotel's prime location and captivating Black Sea views, alongside its diverse facilities and the helpful service provided by its friendly staff.

• The strategic location near the sea and airport offers convenient access.
• Staff members are welcoming and cooperative, striving to meet guest needs.
• Comprehensive facilities, including lovely pools and a private beach, enhance the stay.
• Rooms are clean and comfortable, with some offering pleasant balcony views.

Areas to improve

Some Saudi guests encountered issues with room service, internet quality, and experienced disturbances from airport proximity or nighttime music.

• There were comments regarding insufficient room cleaning or delayed services.
• Some visitors noted weak internet service and television channels.
• Noise from airplanes or evening music affected the comfort of certain guests.
• Food quality, particularly breakfast, did not meet some visitors' expectations.

What guests love

Emirati guests appreciate the hotel's prime location near the sea and airport, alongside good cleanliness and comfortable rooms offering pleasant views.

• Visitors enjoyed varied and delicious breakfast options with a wide buffet and restaurants boasting great views.
• Many guests praised the helpful and friendly service from reception staff.
• The hotel's facilities, including indoor and outdoor pools, added value to the stay.

Areas to improve

Some Emirati guests encountered challenges with room service, reporting a lack of certain amenities and difficulty in receiving prompt assistance.

• A few guests mentioned insufficient lighting in the hotel and a less-than-welcoming attitude from restaurant staff.
• Issues were noted regarding the cleanliness of some facilities, such as swimming pools and the gym.
• Families reported negative experiences with the availability of basic items like adaptors and irons, alongside unexpected charges.

What guests love

Kuwaiti guests frequently praise the hotel's splendid seaside location, enjoying clean beaches and various activities. Many also appreciated the spacious and comfortable family rooms, along with the pleasant atmosphere and delicious food available throughout the hotel and its surroundings.

• The seaside location is wonderful with clean beaches and enjoyable activities.
• Family rooms are spacious and comfortable, offering nice views.
• Food is delicious and varied, with specific restaurant recommendations.
• Staff are generally friendly and helpful.

Areas to improve

Some Kuwaiti guests encountered service challenges, reporting slow responses from room service and reception, alongside occasional issues with cutlery and room cleanliness. Others noted noise from airplanes and inconvenience from small elevators.

• Room service and reception were slow and unresponsive at times.
• Concerns were raised about the cleanliness of cutlery and rooms, and unpleasant restaurant odors.
• Some guests complained about airplane noise and elevator congestion.
• Staff received feedback regarding unfriendliness or lack of cooperation.

What guests love

Qatari visitors appreciate the hotel's convenient location near the beach, complemented by beautiful sea views from the rooms.

• The attractive seaside location offers lovely views.
• Friendly and helpful staff, particularly in the valet service.
• Availability of facilities like large pools and beach access.

Areas to improve

Some Qatari visitors encountered issues with room cleanliness, furniture condition, and service quality, alongside complaints about staff conduct.

• Concerns were raised regarding room cleanliness and worn furniture.
• Some guests noted slow service and difficulty resolving issues.
• Negative experiences were reported with the attitude of some reception staff.

What guests love

Bahraini guests found the hotel comfortable, highlighting its good facilities and the pleasure of sea and garden views.

• Rooms are comfortable and offer pleasant sea or pool vistas.
• The location is good, providing easy access to the seaside.
• Breakfast offers a good variety, enjoyed with garden views.
• Hotel facilities are generally well-regarded.

Areas to improve

Some Bahraini visitors expressed disappointment with room conditions relative to the price, noting dated furniture and occasional cleanliness issues.

• Furniture in rooms appeared old and not entirely clean.
• Some room amenities were found to be dirty or missing.
• Bed linens were old and caused allergic reactions.
• Service experiences varied, with some requests seemingly overlooked.

What guests love

Omani guests appreciate the hotel's convenient location, proximity to attractions and the airport, along with pleasant room views and diverse facilities suitable for families and couples.

• The hotel boasts a strategic location offering easy access to the beach, parks, and surrounding restaurants.
• Rooms are noted for their cleanliness and spaciousness, featuring wide terraces and nice panoramic views.
• Guests enjoyed a fantastic breakfast with comfortable indoor and outdoor seating options.
• Large indoor and outdoor swimming pools provide enjoyable experiences for all guests.

Areas to improve

Some Omani guests encountered minor issues with facility maintenance, limited breakfast variety, and communication challenges with certain staff members.

• Minor maintenance issues were noted in bathrooms, such as clogged sinks and small soap dispensers.
• There is a suggestion to enhance breakfast variety to cater to diverse preferences.
• Some hotel personnel experience difficulties communicating in English, which can affect the guest experience.

Amenities

• Outdoor furniture
• Terrace
• Garden
• Aerobics
• Pool table
• Fruit
• Wine/Champagne
• Special diet meals (on request)

Where it is

Gülyalı Mevkii Rize Caddesi No:23 Yalıncak Beldesi, 61000 Trabzon, Turkey