Somerset Maslak Istanbul

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Arab guests frequently praise the friendly service and convenient location of the apartments, appreciating the spaciousness and well-equipped facilities that contribute to a comfortable stay.

• Many visitors highlight the staff's helpfulness and constant readiness to assist.
• Guests commend the vibrant location near restaurants, markets, and cafes.
• The apartment size and amenities, including kitchens and washing machines, are noted strengths.
• Some enjoy the pleasant views offered by the apartments.

Areas to improve

Some Arab guests encounter challenges with air conditioning, alongside remarks concerning cleanliness levels and certain aspects of service and breakfast.

• Complaints about the air conditioning not functioning correctly or being unavailable at times were recurrent.
• Several visitors noted that the cleanliness, particularly in corridors, requires improvement.
• Comments were made regarding limited breakfast options and lack of variety.
• Some experienced communication difficulties with staff due to language barriers.

What guests love

Saudi guests frequently praise the welcoming service and convenient location at Somerset Maslak Istanbul, contributing to a pleasant and comfortable stay.

• Staff members are consistently highlighted for their helpfulness and creating a warm, accommodating atmosphere.
• The prime location is a significant advantage, offering convenient access to nearby amenities and attractions.
• Apartments are noted for their cleanliness and good furnishings, providing a comfortable environment for guests.

Areas to improve

Some Saudi guests encountered issues with facility maintenance, particularly concerning air conditioning, alongside remarks about the breakfast quality.

• Several guests reported problems with the functioning of air conditioning units, impacting their comfort.
• The breakfast offerings were found to be underwhelming by some visitors.
• There were observations that furniture showed signs of age and maintenance processes could be slow.

What guests love

Emirati guests appreciate the spacious and well-equipped apartments, noting well-equipped amenities like a washing machine and fast dryer. The prime location in a classy neighborhood surrounded by trendy restaurants and cafes enhances a comfortable and enjoyable stay.

• Apartments are spacious and fully equipped, allowing for easy meal preparation.
• The location is good, close to restaurants and markets in an upscale area.
• Staff are friendly and helpful, particularly at the reception.
• Cleanliness and comfort are highlighted as key features of the accommodation.

Areas to improve

Some Emirati guests encountered challenges with staff lacking English proficiency and issues regarding the air conditioning system not functioning optimally at certain times. Concerns were also raised about high prices and occasional slow service.

• Some staff members are not fluent in English.
• The air conditioning system was not sufficiently effective, being set to a higher temperature.
• High prices and slow service with potential extra charges were noted.
• Cleaning service was mentioned as needing improvement.

What guests love

Kuwaiti guests praise the friendly and helpful staff, noting their warm welcome and attentive service which enhanced their stay.

• Staff members are consistently friendly and ready to assist.
• A warm welcome and great service were much appreciated.
• Specific staff members were highlighted for their dedicated efforts.

Areas to improve

A few guests experienced issues with delayed refunds and minor inconveniences such as charges for ice/water and occasional noise from a barking dog at night.

• Delays were noted in refund processing.
• Charges for water and ice were unexpected.
• Nighttime noise from a dog was a minor disturbance.

What guests love

Qatari visitors appreciate the spacious and clean apartments in the upscale Maslak district, noting the convenient nearby services and the welcoming reception staff.

• The apartments are clean and well-equipped, offering a comfortable stay for families and couples.
• Guests commend the helpfulness and welcoming attitude of the reception and concierge team.
• The location in the Maslak area provides easy access to essential facilities and services.

Areas to improve

Some Qatari visitors noted observations regarding breakfast offerings, towel cleanliness, and pricing relative to the location.

• Breakfast is described as small with limited food variety.
• Some issues were noted concerning the cleanliness of the provided towels.
• The price is considered relatively high, and the location is noted as being far from the city center.

What guests love

Bahraini guests appreciate the prime location and proximity to amenities, along with the friendly and helpful staff who provide welcoming service.

• The strategic location offers convenient access to key areas.
• Staff members are friendly and assist guests effectively.
• Good facilities are available to meet accommodation needs.

Areas to improve

Some Bahraini guests encountered room maintenance issues, including air conditioning and safe box problems, alongside feedback on room service quality and odor management.

• Air conditioning requires frequent attention to function properly.
• Room maintenance issues like cleanliness and safe box were noted.
• Room service can sometimes be unresponsive.
• Cooking odors were present on certain floors.

Amenities

• Toilet paper
• Towels
• Additional toilet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Maslak District, Tasyoncasi Street, Agaoglu Maslak 1453, No1-AA C15, Sariyer, 34485 Istanbul, Turkey