Valens Hotel Downtown
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Arab guests appreciate the friendly service from hotel staff, noting efficient check-in and respectful interactions.
- The hotel's location is considered convenient by visitors.
- Guests find the accommodation offers good value for money.
- Some visitors expressed a desire to return to the hotel.
Areas to improve
Some Arab guests encountered issues with room cleanliness, service quality, and facility management during their stay.
- There were reports of inadequate daily room cleaning services.
- Visitors noted unexpected charges for pool access.
- Guests experienced difficulties controlling the room's air conditioning.
- The quality of the breakfast offering was mentioned as a drawback.
What guests love
Saudi visitors appreciated the efficient check-in process and the respectful, helpful staff at the reception.
- Reception staff were noted for their respect and speed.
- Employees were cooperative and spoke Arabic fluently.
- Check-in and check-out procedures were handled efficiently.
Areas to improve
Some Saudi guests expressed concerns regarding the cleanliness of the bedding and had an unsatisfactory experience with the breakfast buffet and its service.
- Significant issues with bedding cleanliness were reported, even after requests for changes.
- The breakfast quality was poor, with negative remarks about the staff serving it.
- Unsanitary practices were observed during breakfast service.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Show all amenities (60)
- Linens
- Wardrobe or closet
- City view
- Dining table
- Cleaning products
- Electric kettle
- Socket near the bed
- Clothes rack
- Live music/Performance
- Tour or class about local culture
- Themed dinners
- Dining area
- Desk
- Flat-screen TV
- Cable channels
- Satellite channels
- Radio
- Telephone
- TV
- Minibar
- Tea/Coffee maker
- Invoice provided
- Lockers
- Private check-in/out
- Concierge
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
- Carbon monoxide detector
- Grocery deliveries
- Shared lounge/TV area
- Air conditioning
- Smoke-free property
- Mosquito net
- Executive lounge access
- Wake-up service
Where it is
Aksaray mah. Sorguccu sok.No:4/8 Fatih /İstanbul, Fatih, 34096 Istanbul, Turkey