Zeynep Sultan Hotel
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Guests appreciate the hotel's convenient location, noting its convenience for accessing attractions and transport links, making it a favored choice.
- The hotel boasts a prime location, offering easy access to key sights and public transportation.
- Visitors praise the cleanliness and tidiness of the rooms, even if they are sometimes compact.
- Guests value services such as arranging airport transfers.
Areas to improve
Some guests encountered issues with room maintenance, mentioning the need for mattress replacement and occasional inadequate cleaning standards.
- Visitors reported problems with door locks, leading to feelings of insecurity within their rooms.
- The presence of pests in one room was noted, highlighting a need for pre-check-in room inspections.
- Some found breakfast options limited and repetitive, and room sizes to be cramped.
- The cost of hotel transfers was considered high compared to local taxi fares.
What guests love
Emirati guests appreciated the hotel's convenient location, proximity to transport and attractions, and the cleanliness of the rooms.
- Emirati visitors liked the cleanliness and tidiness of the rooms.
- Guests noted the hotel's convenient access to the tram and local attractions.
- The rooms were generally found to be comfortable by Emirati travelers.
Areas to improve
Some Emirati guests experienced issues with cramped room sizes, repetitive breakfast offerings, and certain service aspects.
- Emirati visitors found the room sizes to be tight and restrictive for movement.
- The breakfast was described as boring and lacking variety throughout the stay.
- Guests noted the inconvenience of missing amenities like an iron and the cost of water.
What guests love
Qatari guests appreciate the hotel's prime location and its memorable atmosphere, noting the convenience of arranged airport transfers.
- The location is considered top-notch, offering good accessibility.
- The hotel's ambiance contributes to a pleasant and lasting impression.
- Arranged taxi services from the airport are a well-received convenience.
Areas to improve
Some Qatari guests experienced discomfort due to mattresses needing replacement and noted issues with room security and cleanliness, alongside a general need for hotel renovation.
- Mattresses were uncomfortable, with springs causing back pain.
- Concerns were raised about room cleanliness, including the presence of pests.
- A faulty door lock led to feelings of insecurity during the stay.
- The hotel requires renovation and improved customer service responsiveness.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Slippers
- Toilet
- Free toiletries
- Hairdryer
- Bath
- Shower
Show all amenities (60)
- Linens
- Wardrobe or closet
- City view
- Landmark view
- Garden view
- View
- Outdoor furniture
- Sun deck
- Terrace
- Electric kettle
- Socket near the bed
- Clothes rack
- Desk
- Flat-screen TV
- Satellite channels
- Radio
- Telephone
- Fruit
- Kid-friendly buffet
- Breakfast in the room
- Minibar
- Restaurant
- Invoice provided
- Lockers
- Private check-in/out
- Concierge
- Baggage storage
- Tour desk
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Suit press
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Business center
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Smoke-free property
- Wake-up service
- Hardwood or parquet floors
Where it is
Zeynep Sultan Camii Sk. 25 Sultanahmet, Fatih, 34400 Istanbul, Turkey