Zorlu Grand Hotel Trabzon

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Guests consistently praise the hotel's prime location in the heart of Trabzon, making it an ideal base for exploring and shopping.

• The central location, offering easy access to services and attractions, is frequently highlighted.
• Staff friendliness and helpfulness are often noted, with appreciation for their assistance.
• Breakfast is described as delicious and varied, featuring fresh options.
• Room and facility cleanliness is a prominent positive aspect mentioned by many.

Areas to improve

A number of guests noted that some hotel facilities and furnishings require updates to align with a five-star rating.

• Some guests mentioned that the furniture and decor in rooms appear dated and could use renovation.
• Issues with the absence of certain essential bathroom amenities were reported.
• Several visitors found the air conditioning system to be ineffective or not suitably available.
• A lingering smell of smoke was noted by some guests in certain areas.

What guests love

Saudi guests praise the hotel's prime location in the heart of Trabzon, making it an ideal base for exploring and shopping. They also commend the staff's friendliness and welcoming service, alongside the cleanliness and comfort of the rooms.

• The central location offers easy access to markets, restaurants, and cafes.
• Staff members are friendly and helpful, providing a welcoming service.
• Rooms are clean and comfortable, ensuring a pleasant stay.
• Breakfast offers a variety of delicious options.

Areas to improve

Some Saudi guests noted that the hotel could benefit from updates, with some furniture and facilities appearing dated. Restrictions were also mentioned, such as policies against bringing outside food and limitations on spa facility usage.

• Some furniture and facilities appear old and in need of renovation.
• There are restrictions on bringing food and drinks from outside the hotel.
• Spa facilities are male-only, with no female masseuses available.
• A few guests felt the price was high relative to the hotel's condition.

What guests love

Emirati guests praise the hotel's prime location in Trabzon's heart, making it an ideal base for exploring the city and its surroundings.

• The central location offers easy access to shops, restaurants, and transport.
• Staff are friendly and helpful, providing attentive service.
• Rooms are clean and comfortable, featuring good sound insulation.
• Breakfast is delicious and offers good choices.

Areas to improve

Some Emirati guests noted that room furnishings appear dated and could use updating, with comments regarding breakfast variety and air conditioning systems.

• Room furniture and carpets seem old and require renovation.
• Breakfast options are limited and lack desired variety.
• The air conditioning system in rooms can be restrictive or ineffective.
• Some rooms lack certain amenities like bidets.

What guests love

Kuwaiti guests appreciated the hotel's prime location, proximity to key areas, and the friendly staff, noting the breakfast as a satisfactory offering.

• The central location provides easy access to various points of interest.
• Staff members were consistently friendly and helpful.
• Availability of Arabic TV channels was a welcome feature.
• Breakfast offered a good selection.

Areas to improve

Some Kuwaiti guests noted that bathrooms were small and lacked essential amenities, alongside minor issues with air conditioning and staff English proficiency.

• Bathrooms were compact and missed some basic toiletries.
• Air conditioning performance was not optimal in certain rooms.
• Some staff had limited English communication skills.
• The gym facilities were small and could use updates.

What guests love

Qatari guests praise the hotel's convenient location and high standards of cleanliness, complemented by the kind and welcoming staff.

• A prime location offering great accessibility.
• Spacious and well-appointed suites.
• Consistently clean facilities and rooms.
• Helpful and friendly hotel personnel.

Areas to improve

Some Qatari guests encountered issues with refunds when needing to depart due to good circumstances.

• The hotel declined refund requests for emergency departures.
• An inflexible refund policy in special situations.

What guests love

Bahraini guests praise the hotel's prime central location, situated in the heart of the city and close to all amenities.

• The hotel boasts a strategic location near shops and restaurants.
• Guests appreciate the friendly and helpful staff.
• Rooms are noted for their spaciousness and pleasant views.
• Breakfast offers essential items to start the day.

Areas to improve

A few Bahraini guests pointed out aspects of the hotel that could benefit from improvement.

• Some guests mentioned that the room lighting was insufficient.
• A few visitors noted that room fittings require an update.
• One guest found the bed in their room to be too soft.

What guests love

Omani guests praise the hotel's convenient location in the heart of the city, complemented by a delicious and varied breakfast.

• Staff friendliness and helpfulness are frequently mentioned, with appreciation for room upgrades.
• The central location is highlighted as a key advantage, offering easy access to amenities.
• Guests noted the high level of cleanliness, contributing to a pleasant stay.

Areas to improve

Some Omani guests encountered issues with the spa and gym being closed without prior notice, alongside remarks about smoke odors and worn carpets.

• The spa and gym facilities were reported closed on the day of arrival without prior notification.
• Concerns were raised about a smoke smell in rooms and the condition of the carpets.
• Access by car can be challenging due to traffic congestion and parking difficulties.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Maras Caddesi No:9, 61030 Trabzon, Turkey